Rhada Support
Rhada is an AI nutrition and lifestyle coach from DIAN Holdings Limited, a company incorporated in New Zealand. If something is not working, or you want to change or close your account, this page is where to start.
One mailbox for everything: bugs, billing, privacy requests and account changes.
The faster route. A request raised in the app arrives with your account already attached, so we do not have to ask who you are.
We aim to reply to every message within two business days. Please include your device model, your iOS version, and what you were doing when the problem happened. A screenshot almost always shortens the conversation.
If this is a medical emergency, contact your local emergency services. Rhada is a coaching app for healthy adults, not a healthcare provider or a medical device, and this mailbox is not monitored for urgent medical issues. See the health and safety section of our Terms of Use for what that means in practice.
Raising a request in the app
Open Rhada and follow this path:
Choose the category that fits, add a short description, and send. You will get a confirmation by email, and replies come back to the address on your account.
- Question for how something works: logging food, weekly check-ins, your trial or subscription.
- Billing for refunds, receipts and trial questions.
- Plan & coach when a meal swap fails, the plan feels wrong, or the coach gave advice that did not fit.
- Account to delete your account or change your email. A copy of your data is requested by email instead, see Privacy and data requests below.
Managing or cancelling your subscription
Rhada subscriptions are billed by Apple, so they are cancelled through the App Store rather than through us. On your iPhone:
Cancelling takes effect at the end of the current billing period, so you keep access until then. You can also tap Manage subscription inside Rhada's Settings to jump straight to that screen. If you subscribed and Rhada has not unlocked, tap Restore purchases on the subscription screen before contacting us.
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. Write to us anyway if something went wrong on our side and we will help you make the case. Consumer law in your country may give you further refund rights; the subscriptions section of our Terms of Use sets those out.
Deleting your account
You can ask us to delete your account and everything in it from inside the app:
We acknowledge the request within two business days, complete the deletion within 30 days, and confirm by email when it is done. Everything linked to your account goes with it: your check-ins, food and training logs, plans and coach conversations. The retention section of our Privacy Policy names the few things deletion does not reach. If you would rather not use the app, email support@rhada.app from the address on your account and we will treat it the same way.
Cancelling your subscription and deleting your account are separate actions. If you want both, cancel in the App Store as well, because we cannot cancel an Apple subscription on your behalf.
Privacy and data requests
To request a copy of your data, correct something we hold, or exercise any other right under the privacy law that applies to you, email support@rhada.app from the address on your account. We treat that mailbox as our privacy contact and route requests internally to the right team. Data exports are provided in a portable, machine-readable format within 30 days. The detail of what we collect and why is in the Privacy Policy, and section 8 lists your rights and our response times by jurisdiction.
Health data stays out of advertising entirely. Rhada reads what you allow from Apple Health to make your coaching more accurate, and nothing else.
Common questions
CoachWhy did my plan change after my weekly check-in?
Rhada's coach reads your full week: weight trend, sleep, mood, training load. It adjusts on what your body actually did, not a fixed formula. If nothing changed it is because nothing needed to. Small weeks compound.
CoachCan the coach replace my doctor or dietitian?
No. Rhada is an AI coach for nutrition and lifestyle, not a medical advisor. For diagnoses, medication, allergies, pregnancy, or any health condition, please speak to a qualified healthcare professional.
PlanWhy didn't my calories drop more this week?
Rhada caps weekly calorie drops to protect metabolic adaptation. If your sleep dropped or stress was high, the coach may hold calories steady and address upstream factors first. That is by design.
PlanCan I swap a meal in my plan?
Yes. Tap any meal in Today, choose "Ask coach", and describe the swap. The coach will keep your daily macros balanced and update the plan in place.
LoggingHow do I log a food that isn't in the database?
Use the Log Food camera button to scan a label or photograph the meal, and Rhada extracts macros directly. You can also tap "Add custom" to enter values manually. Saved custom foods stay in your personal library.
Check-insWhen does the weekly check-in happen?
Every seven days from your start date. You will get a notification when it is due. Skipping is fine. The coach will catch up next week without a streak break.
SubscriptionHow do I cancel my subscription?
Subscriptions are managed by the App Store. Open the Settings app, tap your name, then Subscriptions, then Rhada. Cancellation takes effect at the end of the current billing period, so you keep access until then. You can also tap "Manage subscription" inside Rhada's Settings to jump straight there.
AccountHow do I delete my account?
Open Settings, then Help & Support, then Raise a request, and choose "Account" and "Delete account". We acknowledge within two business days and confirm by email when the deletion is complete, within 30 days. Everything linked to your account, including check-ins, logs and plans, is removed.
Still stuck? Write to support@rhada.app and a person will read it.